Returns

Returns Cancellation, Exchanges

You do this Request a Return Authorization Code.
Send your prints in the original packaging within 60 days.
We do this Work with you to make your return fast, fair and easy.

Details

Q Is Return Authorization required BEFORE my prints can be returned?
A Yes. A Return Authorization Code must accompany returned prints.
Q Will I need my ORDER NUMBER to get a Return Authorization Code?
A Yes. You’ll find it on the Hello Flyer, enclosed with your order.
Q What if I want to CANCEL my order?
A Send us a note right away > hello@robertscottcollections.com
Q How much time do I have to cancel my order?
A You can cancel anytime before your order ships, usually 2-3 days.
Q What if it’s too late to cancel because my order has already shipped?
A Wait for delivery then return the order for a refund (see top of this page).
Q Do you offer an EXCHANGE program?
A Sorry, we don’t. But you can execute a return, then place a new order.
Q Can I RETURN A GIFT by the same process described here for other returns?
A Yes. Note that gift returns are refunded as electronic RSC Gift Certificates.*
Q Do you refund the total cost of my order including tax and shipping?
A Yes. A full refund will be credited to your original payment method.
Q Do you provide a return waybill or reimburse my return shipping cost?
A Sorry, no, unless the return is due to a problem of our making.
Q Do I get $10 OFF my next order following an approved return?
A Yes. One coupon per order and it’s good for a full year. **
Q Is it required that I return my prints in the ORIGINAL PACKAGING?
A Yes. Just block out the original shipping label with the new one.
Q Is it essential my return prints arrive in excellent condition?
A Yes (thanks). No coffee stains, dents, scuffs or dog-ear corners!
Q Is it required that my return shipment be TRACKABLE?
A Definitely. But that’s a given if you use USPS, UPS or Fedex.
Q HOW LONG will it take to get my refund after my return prints arrive?
A Up to 30 days but often 10-15 days. We process returns in 1-2 days then must wait for PayPal or your bank to credit your account.
Q What if my return credit doesn’t show up in my account after 30 days?
A Yikes. Send us a note > hello@robertscottcollections.com
Q Where do I send my return prints?
A Robert Scott Collections, 1975 De Mille Drive, Los Angeles, CA 90027
Q What if I have more questions?
A Send us a note > hello@robertscottcollections.com

     Here, the word “days” means business days. Excludes weekends, national holidays.
  * Gift returns are refunded as RSC Gift Certificates. Non-transferrable. No cash value.
** Coupon redemption limit is (1) per order. Non-transferrable. No cash value.